Month 1
● Introduction to the Practice Administrator Program
● Overview of Responsibilities of a Practice Administrator
● Practice Culture and its importance
● Patient Management Skills: including effective treatment planning and effective scheduling techniques
Month 2
● Practice Management: A/R reports tracking, Patient balance tracking
● Clinical Fundamentals
● Insurance Fundamentals: Out Of Network vs In Network
conversations
Month 3
● Human Resources
● Team Management, retention, and engagement
● Effective Communication with Doctor and Team
● Begin to learn Emotional Intelligence and leadership awareness
Month 4
● Daily Operations: Production, Collections, Hygiene revenue and NP tracking
● Creation of SOP Templates for all positions in the practice
● Program Overview
● Moving from an Office Manager to a Practice Administrator; being shoulder to shoulder with the Doctor